• Pand.ai Bot

The Edge Markets - AI Chatbots: More than just customer support

Updated: Dec 16, 2020

Publication: The Edge Malaysia

Author: Jotham Lim



Calling the first-generation iPhone just another phone with a touchscreen does not do it justice. Over the past decade, the device has outgrown its capabilities and expectations, revolutionising the way we communicate with each other and giving birth to a whole new industry.


Chuang Shin Wee, co-founder and CEO of Pand.ai Pte Ltd, likens this to referring to artificial intelligence (AI) chatbots as a simple business tool for customer support. “When you contact a bank’s call centre, you are put through an Interactive Voice Response system, where you have to wait and press a lot of buttons before you can have your problem solved. Chatbots are different because they are able to provide immediate support to customers,” he points out.


Read more:

https://www.theedgemarkets.com/article/ai-chatbots-more-just-customer-support



Learn more at www.pand.ai

Request a demo at www.pand.ai/contact



92 views0 comments

© 2021 Pand.ai Pte Ltd.