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The Business Times - Insurer Tokio Marine Life Rolls Out Chatbot app for Advisers

Publication: The Business Times

Author: Claire Huang

JAPANESE insurer Tokio Marine Life Insurance Singapore (TMLS) has launched the industry's first self-learning chatbot for advisers as it moves to engage its customers better through its digital and insurtech strategy.

Named TOMI, the chatbot is available round-the-clock through Facebook Messenger, can answer frequently asked questions and continuously expand its knowledge base by keeping track of questions that it is unable to answer, TMLS on Tuesday said...

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