Author: Susan Soh
Schroders today launched a beta version of Schroders GO, an online chatbot operating through Facebook Messenger, which aims to allow the asset manager to better engage its clients.
The chatbot allows clients to access information on any fund as well as market information, and is as easy as asking a person a question anytime of the day without having to download an app.
Backed by deep learning and natural language processing capabilities, the chatbot is able to self-learn and answer three-dimensional questions (e.g. Show me USD funds in the Asia Pacific managed by Robin Parbrook), which makes it a lot more powerful than fund lists commonly provided on websites.
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