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E27 - A Good Chatbot is a U.S.E.D. chatbot

Publication: E27

Author: Ezline

Whether you are looking to use chatbots to deflect customer service volume, increase sales productivity or to generate leads, in order for it to help you achieved your business objectives, it needs to be “used”.

Since I started almost a year ago with my co-founder to build “smart” chatbots for financial institutions, one of the most commonly asked questions we get from clients is: How good is your chatbot?

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