Platform aims to support SME customers digitally with real-time banking needs
Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (“CIMB” or “the Bank”) today introduced the CIMB EVA chatbot for small and medium enterprise (“SME”) customers, the first conversational style and real-time Commercial Banking chatbot in Malaysia. EVA was developed in collaboration with Pand.ai, a Singapore-based AI financial technology company. The platform was developed to better support SME customers’ banking needs in a fast and secure manner.
Designed to simplify banking processes for SME customers, the EVA chatbot is effectively an electronic Relationship Manager. It is available 24 hours a day, seven days a week and can handle a large number of simultaneous queries from SMEs, with the help of Artificial Intelligence (AI) and Natural Language Processing (NLP). Customers can expect instant and consistent answers to their questions on all SME products as well as COVID-19 relief programmes.
The chatbot offers the Eligibility Check feature to suggest the most suitable products, efficiently substituting lengthy communications and correspondences with the Bank’s representatives. Customers also benefit from one contact point internally when they leave queries and their contact details, enabling a representative from CIMB to reach out to them directly.
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