Author: Tun Yong Yap
Conversational Artificial Intelligence (AI) is the technology that allows chatbots to respond to natural languages, similar to a human. However, unlike the latter, a chatbot never gets tired and can provide round-the-clock support with fewer errors.
A chatbot powered by advanced conversational AI delivers a better customer experience by helping businesses increase customer engagement and improve operational efficiency.
Pao Sriprasertsuk, Head of Bangkok Bank Innovation Department, and Shin Wee Chuang, Co-founder and CEO of Pand.ai shared in an interview with e27 their take on topics, including developing a Thai conversational AI engine, the keys to ensuring the older generation can benefit from new technologies and future digitalisation trends in the banking industry among others.
Learn more at www.pand.ai
Request a demo at www.pand.ai/contact