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Bangkok Bank worked with to develop a conversational AI engine to better service customers

Publication: e27

Author: Tun Yong Yap

Conversational Artificial Intelligence (AI) is the technology that allows chatbots to respond to natural languages, similar to a human. However, unlike the latter, a chatbot never gets tired and can provide round-the-clock support with fewer errors.

A chatbot powered by advanced conversational AI delivers a better customer experience by helping businesses increase customer engagement and improve operational efficiency.

Pao Sriprasertsuk, Head of Bangkok Bank Innovation Department, and Shin Wee Chuang, Co-founder and CEO of shared in an interview with e27 their take on topics, including developing a Thai conversational AI engine, the keys to ensuring the older generation can benefit from new technologies and future digitalisation trends in the banking industry among others.

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