Bangkok Bank Innohub - Pand.AI opening & innovating internal communications channels using chatbots
Updated: Dec 22, 2020
Publication: Bangkok Bank Innohub
"Many businesses, such as mobile operators, banks, hotels and marketplaces, use chat as a channel through which customers can contact them. Chat plays a role that was previously managed by agents or customer care teams. Many companies use chatbots to manage the higher volume of questions from customers, many of which are asked multiple times. Pand.AI is one of many startups offering chatbot services. We talk to them on what makes their service different from others."
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