Question 1

What platforms do you support?

Answer

All Pand.ai chatbots can be integrated with open or closed platforms. Our chatbots support FB Messenger, WeChat, Line, WhatsApp, Telegram, Slack, Teams, Web Widgets & other custom platforms.
In addition to messaging platforms, our bots can also integrate with third-party services such as Hubspot, Salesforce and more.

Question 2

Who are some of your clients?

Answer

We work with a number of leading companies from around the region, including Allianz, Bangkok Bank, CIMB, Great Eastern, Schroders and Tokio Marine, amongst many others.

Question 3

What makes your technology so special?

Answer

We have built a proprietary conversational AI system that is specifically trained to understand consumers in Southeast Asia. Currently, the languages we support include: Bahasa Indonesia, Bahasa Malaysia, Chinese (simplified/traditional), Thai, English and Singlish!
This technology has enabled us to build some award-winning chatbots for our clients, such as AIA’s AskSara, CIMB's Eva and Tokio Marine’s TOMI.

Question 4

How do I manage my chatbot after launch?

Answer

If you need, we can manage post-production support for you.

Or if you prefer to manage the production bot yourself, you may do so with our easy-to-use, no-coding-required Admin Portal, which also comes with a customisable dashboard for tracking metrics.

Question 5

Do you have a free trial?

Answer

To try out a sample of our chatbots’ features, start chatting to our teaser bot.

Otherwise, leave us your details here to book a full-feature demo with one of our consultants.

Question 6

How long does it take to build a chatbot?

Answer

We've developed a chatbot for a banking client in as little as 4 weeks.

However, development time will vary depending on the complexity, content and other factors.

We usually recommend new clients undertake a 3-month pilot program that is customised for their unique business needs.

Question 7

Do you only operate in Singapore?

Answer

We are headquartered in Singapore, but have offices in Malaysia, Indonesia and Taiwan.
However, we work with clients from all over the world!

Question 8

What languages do you support?

Answer

We support English, Chinese (simplified/traditional), Bahasa Malaysia, Bahasa Indonesia and Thai.

Feel free to speak to our teaser bot in either English and Bahasa Malaysia.

Question 9

Do you specialise in a specific industry?

Answer

We work mainly with clients from the BFSI sector across Southeast Asia.
However, the technology we developed is sector-agnostic, and we also have experiences working with Telco, Logistics and the Government.

Question 10

Do you support live chat?

Answer

Our chatbots do support live chat, with easy routing to human agents for escalated queries.
To see a full-feature demo of our chatbots, leave us your details here.

Question 11

Have other questions not listed here?

Answer

Drop us a mail at hello@pand.ai and we'll get back to you as soon as possible.